Shipping

Orders & Shipping

All orders are carefully prepared in small batches to ensure quality. Thank you for your patience while we get your items ready!

Processing Time

Orders typically ship within 1–7 business days.
This time covers making, packing, and prepping your order before it’s handed over to the postal service.

Delivery Estimates (Once Shipped)

  • U.S. orders: 2–5 business days via USPS

  • International orders: 1–4 weeks, depending on customs and location

These are USPS estimates and not guaranteed. Delays may occur due to weather, customs, or postal service issues outside our control.

🌍 International Orders

If ordering from outside the U.S., please note:

  • Customs fees, VAT, or import taxes are the buyer’s responsibility

  • These fees are not included in your shipping cost

  • Customs timelines vary and cannot be predicted or expedited

Tracking Your Order

Once your order ships, you’ll receive a tracking link (please allow up to 12 hours for updates).

Didn’t receive tracking? Check your spam folder—or simply reach out at:
📍 Location: Ghala Garden, Arjan
📞 Contact: 055 650 6255

Shipping Address Tips

  • Orders ship to the exact address entered at checkout—please double-check before submitting.

  • Entered it incorrectly? Contact us right away:
    📍 Location: Ghala Garden, Arjan
    📞 Contact: 055 650 6255
    If the order hasn’t shipped yet, we may be able to correct it.

  • If it’s already on the way, please contact USPS directly to request a redirection.

  • Orders returned due to an incorrect or incomplete address will require a reshipping fee.

  • Refunds or replacements cannot be provided for orders sent to the wrong address.

Once It Ships: What You Need to Know

Every order is packed with care, but once it’s with USPS, it’s officially out of our hands.

While we can’t take responsibility for lost or misdelivered packages, we’ll always do our best to support you—whether that’s helping with tracking, sharing USPS claim info, or simply guiding you through next steps.

Missing or Stuck Packages

Package marked “Delivered” but not received?

  • Double-check the shipping address on your order

  • Look around your porch, mailbox, or apartment lobby

  • Ask neighbors, roommates, or building staff

  • Wait 2–3 business days (sometimes USPS marks items delivered early)

  • Still missing? Call USPS at 1-800-275-8777 to file a missing mail report

Package stuck “In Transit”?
We see the same tracking updates you do. If your package hasn’t moved in several days, please contact USPS or open a support case at 1-800-275-8777.

Still Have Questions?

We know shipping issues can be frustrating, especially when you’re eager to receive your order.

If you need assistance, please reach out:
📍 Location: Ghala Garden, Arjan
📞 Contact: 055 650 6255