Returns

Returns & Exchanges

We want you to love what you ordered—but we also ask for your understanding. Every return impacts our small team, so we kindly ask you to shop thoughtfully and follow the guidelines below. 💛

What’s Eligible for Return?

We currently accept returns on full-priced clothing (not marked as Sale).

To qualify, your clothing item must be:

  • Unworn, unwashed, and in original condition

  • Free of makeup, deodorant, pet hair, or other signs of wear

  • Returned within 14 days of delivery

  • Accompanied by the original packing slip (this helps us locate your order and process it faster!)

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

How to Start a Return (for Clothing)

To begin, please reach out with the following details:

  • Your name and order number

  • The item(s) you’re returning

  • The reason for your return


📞 Contact us at heartsaplentyapparel@gmail.com

🛑 All returns are inspected once received. If an item doesn’t meet our return standards, we may issue a partial refund or deny the return.

Non-Returnable Items

We only accept returns on full-priced clothing.

The following items are final sale and cannot be returned or exchanged:

  • Anything in the Sale section (including clothing)

  • Drinkware and Lifestyle items

Exchanges

We don’t offer direct exchanges at this time.
If you’d like a different size or color, we recommend returning your clothing item and placing a new order.

Received the Wrong or a Damaged Item?

If you received the wrong item or something arrived damaged, please contact us within 72 hours of delivery with:

  • A clear photo of the issue

  • Your order number

📞 Contact us at heartsaplentyapparel@gmail.com

If we made a mistake, we’ll make it right—promise.

✨ Note: Color variation due to lighting or screen settings isn’t considered damage.

Refund Timing

Once we receive and inspect your return, your refund will be processed within 7-14 business days.

💛 Still Have Questions About Your Order?

We’re always happy to help.

📞 Contact us at heartsaplentyapparel@gmail.com