Returns

Returns & Exchanges

We want you to love what you ordered—but we also ask for your understanding. Every return impacts our small team, so we kindly ask you to shop thoughtfully and follow the guidelines below. 💛

What’s Eligible for Return?

We currently accept returns on full-priced clothing (not marked as Sale).

To qualify, your clothing item must be:

  • Unworn, unwashed, and in original condition

  • Free of makeup, deodorant, pet hair, or other signs of wear

  • Returned within 15 days of delivery

  • Accompanied by the original packing slip (this helps us locate your order and process it faster!)

🚫 Clothing purchased with a promo code (but not from the Sale section) is returnable for store credit only
🚫 Original shipping fees (if charged) are non-refundable, as they’re paid directly to USPS. To request a refund for those fees, please contact the post office directly.

How to Start a Return (for Clothing)

To begin, please reach out with the following details:

  • Your name and order number

  • The item(s) you’re returning

  • The reason for your return

  • Whether you’d prefer store credit (we cover return shipping) or a refund to your original payment method (you cover return shipping)

📍 Location: Ghala Garden, Arjan
📞 Contact: 055 650 6255

You’ll then receive a return label based on your selection.

Next steps:

  • Pack your item carefully and include the packing slip

  • Drop it off at USPS within 15 days of receiving your order

🛑 All returns are inspected once received. If an item doesn’t meet our return standards, we may issue a partial refund or deny the return.

Non-Returnable Items

We only accept returns on full-priced clothing.

The following items are final sale and cannot be returned or exchanged:

  • Anything in the Sale section (including clothing)

  • Drinkware and Lifestyle items

  • Greeting cards, slippers, and e-gift cards

  • Full-priced clothing purchased during special promotions (returnable for store credit only)

Exchanges

We don’t offer direct exchanges at this time.
If you’d like a different size or color, we recommend returning your clothing item and placing a new order.

Received the Wrong or a Damaged Item?

If you received the wrong item or something arrived damaged, please contact us within 72 hours of delivery with:

  • A clear photo of the issue

  • Your order number

📍 Location: Ghala Garden, Arjan
📞 Contact: 055 650 6255

If we made a mistake, we’ll make it right—promise.

✨ Note: Color variation due to lighting or screen settings isn’t considered damage.

Refund Timing

Once we receive and inspect your return, your refund will be processed within 3–7 business days.

Refunds can be issued as:

  • Your original payment method (minus return shipping)

  • Store credit (sent as an e-gift card—we cover return shipping)

🚫 Original shipping fees (if charged) are non-refundable
🚫 Clothing purchased with a promo code is returnable for store credit only

💛 Still Have Questions About Your Order?

We’re always happy to help.

📍 Location: Ghala Garden, Arjan
📞 Contact: 055 650 6255